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I have a CIC / Crédit Mutuel account that keeps disconnecting — how do I avoid this?

To avoid having to reconnect your CIC or Crédit Mutuel account too frequently, here's the recommended procedure.

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Written by Support Okimia

To avoid having to reconnect your CIC or Crédit Mutuel account too regularly, we advise you to follow the procedure below in your banking interface:

  1. In the "Security" column, click on the "Profile" tab, then on "Connection method" ;

  2. Change the connection mode, and simply select it every 90 days (see screenshot attached / below).

    Onglet profil de l'application crédit mutuel.
    Option de modification du mode de connexion dans l'application crédit mutuel

    If you can't find the 'Connection mode' button in the 'Security' column, it's probably because your access to the banking interface doesn't have these permissions. You have 2 options:

    • Ask the main account user to unblock your access;

    • Ask your bank adviser to activate the option.

    Once this procedure has been completed, you may need to perform a new strong authentication on Okimia, then refresh your data in order to access your latest transactions.

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