Are you expecting an email from Okimia (invitation, login link, notification) but it hasn't arrived? There are several possible explanations. Follow the steps below in order.
1. Check your spam and junk mail folders
Start by checking your Spam, Junk and Promotions folders. If you find an Okimia email there, mark it as Not Spam to ensure future emails land in your inbox.
2. Your company uses a spam filter — whitelist Okimia
Ask your IT department to whitelist the following domains and email addresses:
@okimia.com@intercom.io
Since Okimia cannot automatically respond to anti-spam challenges, the email will be blocked if your filter requires a manual response.
3. Still no email? Contact our support team
If none of the above steps resolve the issue, contact our support team at [email protected] and we will look into it.